Shipping policy

SHIPPING POLICY

At Pine Express, we work hard to get your Christmas Tree Train to you as
quickly as possible so it's ready for the holidays.

ORDER PROCESSING TIME
All orders are processed within 1-3 business days (Monday-Friday,
excluding holidays) after your order is placed. You will receive a
confirmation email with tracking information once your order ships.
Orders placed on weekends or holidays are processed the next business day.

ESTIMATED DELIVERY TIMES
Standard shipping: 5-13 business days after processing.

Total delivery time = processing time + shipping time. International
orders may take slightly longer. Delivery estimates are not guaranteed
and may vary due to carrier delays, customs, weather, or high-volume
periods.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and
selected shipping method.

ORDER TRACKING
Once your order ships, you will receive an email with a tracking number.
Please allow 2-5 business days for tracking information to update after
you receive it.

CUSTOMS, DUTIES & TAXES
For international orders, your order may be subject to import duties,
taxes, or customs fees charged once the package reaches your country.
These charges are the responsibility of the customer and are not included
in the price or shipping cost.

INCORRECT ADDRESS
Please make sure your shipping address is correct at checkout. We are not
responsible for orders shipped to an incorrectly provided address.
Contact us immediately at pine.express.official@gmail.com if you need to
correct your address before the order ships.

LOST OR STOLEN PACKAGES
Pine Express is not responsible for packages marked as delivered by the
carrier but reported as lost or stolen. If your tracking shows delivered
but you have not received your order, please contact your local carrier
first, then reach out to us and we will do our best to assist.

CONTACT
Pine Express
Email: pine.express.official@gmail.com